Our physiotherapy sessions last approximately 1 hour.

In the first consultation, we dedicate the first 15 minutes to listening: we talk about your history, habits, and symptoms to fully understand your condition. Afterwards, we carry out a complete functional assessment and begin treatment.

In follow-up sessions, we usually start with a brief update on your progress and then move directly into treatment, making the most of the time and supporting your recovery.

For patients on our subscription plan, weekly follow-up sessions are 30 minutes. If you prefer a longer session, two consecutive follow-ups can be combined to create a full hour.

To make the most of your physiotherapy videoconsultation, we recommend:

• Wear comfortable clothing. It’s important that, if needed, your back can be seen uncovered (women may wear a bra, bikini, or sports top) and shorts so your leg movement can be observed.
• Prepare a spacious, well-lit area where you can stand up and move easily. Make sure the camera can show your whole body when required.
• During the first few minutes you will be seated for the initial interview, but afterwards we will do functional movements, so adjust your camera so your full body is visible.
• Remember to check your internet connection before starting to ensure a smooth session.

For international clients, card payments are available only through online booking on our website (we do not use a card reader for individual sessions).

For patients receiving weekly sessions, at the end of each month we send a summary of all visits. Payment can then be made conveniently by Bizum or bank transfer — a particularly practical option for families who manage home visits on behalf of a relative.

In this way, we adapt the payment method to each patient, making the process simple and secure.

Yes, we issue invoices for all our physiotherapy sessions and products. An invoice can be generated automatically when booking online.

To create it, we need your billing details:

• Full name (or company name if applicable)
• DNI/NIE or CIF (tax identification)
• Full address
• Email address

If you prefer, you can provide this information after your appointment. Once we receive your details, you will receive the invoice in PDF format by email.

We process orders from Monday to Thursday. All confirmed orders are shipped on the next business day after purchase.

The usual delivery time is 3 to 5 working days within mainland Spain, although this may vary slightly depending on the destination.

If you place your order on Friday, during the weekend, or on a public holiday, processing will begin on the next working day.

If your order is defective or you received the wrong product, don’t worry: we will cover the shipping costs and arrange either an exchange or a refund.

If you simply decide you no longer want the product, you may return it within 30 calendar days, with return shipping at your expense. Once we receive the product in good condition, we will process the refund for the corresponding amount.

To start the return process, please contact us and we will provide you with step-by-step instructions.

When your order has been shipped, you will receive an email with the subject “Order completed.” In that message, you will find a note containing your Correos tracking code.

With this tracking code, you can follow your shipment in real time through the official website correos.es

It’s very simple: just contact us and one of our physiotherapists will advise you free of charge. We want to make sure that the product you choose truly suits your needs and will support your recovery.

You can insert your promo code before payment, if it does not apply automatically you can get in touch with us and we can do it manually.